Frequently Asked Questions

Due to the nature of our business and products, you have seven business days from the day of order arrival to be eligible for replacements, returns, and store credit. If your order arrived damaged or defective, please get in touch with us immediately, and we will be happy to send a free replacement! If anything is unclear or you have more questions, contact our customer support team at help@themolecularskin.com. Make sure to include your order number. We handle returns on a case-by-case basis with the ultimate goal of making you feel 100% satisfied.